BInfinite Bridge Tech
AI support for independent online stores

Answer customer questions before they become support tickets.

BridgeDesk turns your policies, products, FAQs, and store data into a multilingual assistant that answers repeat questions and hands off sensitive cases to your team.

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Built for repeat support work

Simple enough to launch today, controlled enough to trust in front of customers.

01

Answers from approved knowledge

BridgeDesk uses your shipping, returns, sizing, product, and contact policies as the source of truth.

02

Refuses to guess

If the answer is not in approved knowledge or connected store data, the assistant hands off instead of inventing.

03

Human approval for sensitive actions

Refunds, cancellations, address changes, replacements, and complaints stay under merchant review.

What merchants use it for

Reduce repetitive questions without losing control of support decisions.

BridgeDesk is best for independent ecommerce stores that repeatedly answer the same policy, product, and order-prep questions but still want human review for account-specific actions.

Shipping and deliveryAnswer delivery regions, timing, tracking guidance, and carrier policy from approved text.
Returns and exchangesExplain return windows, item condition rules, packaging requirements, and support steps.
Sizing and product questionsUse merchant-approved fit notes, product details, materials, and availability guidance.
Order status handoffCollect order number and email, then use connected store lookup or route the case to support.
Founding merchant pilot

Send us your store URL. We will prepare the first working version.

Five independent Shopify or WooCommerce stores can use the assisted pilot: we import approved public products and policies, configure the assistant, and help with installation.

Request an assisted pilot
Workflow

From blank account to live assistant in three steps.

  1. 1

    Add store knowledge

    Paste approved answers for delivery, returns, products, sizing, and contact details.

  2. 2

    Test the assistant

    Ask real customer questions and tighten the knowledge before publishing.

  3. 3

    Install one script

    Copy one line into your storefront and keep improving answers from the dashboard.

Service boundary

Clear limits are part of the product.

The goal is not to make the assistant sound confident about everything. The goal is to answer what the store has approved, detect gaps, and move risky requests to a human.

Pricing

Start free. Upgrade when conversations grow.

Free

$0/month
50 messages

Explore BridgeDesk with one assistant.

Start free
Included in paid workspaces
Hosted AI customer support widgetApproved knowledge base and website importUnknown-question capture and coverage gapsHuman handoff tickets with email, WhatsApp, Telegram, Instagram, or WeChat linksShopify and WooCommerce connection path for product sync and read-only order lookupConversation export, feedback, reports, team access, and data-retention controls

Paid subscriptions are handled by Stripe. Free accounts include one assistant and 50 monthly messages. WooCommerce plugin downloads require an active paid subscription; managed script installs remain available from the dashboard.

Talk to us

Need setup help or a merchant demo?

Email works best for formal support. WhatsApp and Telegram are available for quick setup questions.

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Ready when you are

Create the free account first. Add billing only when you need more volume.

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