Create an account
Start with the free plan, then add billing only when your support volume grows.
BridgeDesk AI install
Install the assistant yourself, or ask us to help.
BridgeDesk AI is a managed widget service. Merchants usually do not host the AI system themselves. Most stores only need one script tag, approved store knowledge, and a quick pre-launch test.
Add approved knowledge
Paste shipping, returns, sizing, product, contact, and order-status policies.
Copy the widget script
Use the install panel in your dashboard to copy one script tag.
Install it before </body>
Paste the script into your theme footer, custom HTML area, or tag manager.
Test before publishing
Ask known and unknown questions. Unknown answers should hand off to human support.
Self install
For Shopify, WooCommerce, and custom websites.
Shopify merchants can paste the widget in the theme layout before the closing body tag. WooCommerce merchants can add it with a header/footer plugin or theme footer. Custom stores can add the same script directly to the page template.
- No server setup required
- No model API key required from the merchant
- Works from approved knowledge and connected store data
- Refunds, cancellations, and address changes require human approval
Delivery options
What merchants receive depends on how they want to install.
Managed widget
Most merchants only install one script. BridgeDesk hosts the AI service, dashboard, billing, and model connection.
WooCommerce plugin
Paid active workspaces can download the plugin from the dashboard to add the widget, product sync, and read-only order lookup.
Shopify connection
Shopify merchants can connect by OAuth after app approval/configuration. Sensitive order actions still require merchant review.
Private deployment
Full self-hosted deployment is not an automatic download. It is a separate enterprise setup because it includes server code, secrets, model keys, and maintenance.
Managed setup
We can configure the first assistant for the merchant.
For early customers, offer a free setup review: import their public policies, connect Shopify or WooCommerce if needed, install the widget, and test common questions before customers see it.
- Best for non-technical merchants
- Useful for first 5-10 pilot customers
- Turns onboarding into a sales conversation
- Helps discover missing product features
Safety boundary
BridgeDesk helps support teams move faster without giving up approval control.
The assistant can answer approved questions, collect handoff details, and prepare support work. It should not silently make irreversible account or order changes.
- No model API key is required from ordinary merchants.
- The assistant answers from approved knowledge and connected read-only data.
- Refunds, cancellations, address changes, replacements, and account-specific decisions are not auto-executed.
- Merchants should test shipping, returns, sizing, unknown products, and order questions before publishing.